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|Has my order shipped?|
|You will received a tracking number from USPS.com at time of shipping. You can also click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.|
|How do I change quantities or cancel an item in my order?|
|Please call us immediately if you'd like to change your order. We will typically pull your order within 1-2 days - and ship via Priority Mail within 2-3 days from receipt of order.
(949) 916-2052 - or send an email to: [email protected]
|How do I track my order?|
|You will receive an email from USPS.com with your tracking information as soon as your order ships.|
|My order never arrived.|
|Please call us immediately! 949-916-2052 Also, check your email to see that you received a tracking number from USPS.com. You can click the tracking number in the email to find out the status.
You can also click the "My Account / Order Status" link at the top right hand side of our site to track your order status.
|An item is missing from my shipment.|
|Please call us immediately upon receipt of your order (949) 916-2052 or email to [email protected] Shortages need to be reported within 7 days of receipt of order.|
|My product has a quality issue or is missing parts.|
|Call us with any quality issues - (949) 916-2052 or email to: [email protected]|
|When will my backorder arrive?|
|We'll give you an approximately ship date on backorders via phone or email. Keep in mind lead time for Bali production can take up to 3 months, and sometimes longer depending on materials.|