Return to Help Index| Order Status | |
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| Has my order shipped? | |
| You will received a tracking number from USPS.com at time of shipping. You can also click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. | |
| How do I change quantities or cancel an item in my order? | |
| Please call us immediately if you'd like to change your order. We will typically pull your order within 1-2 days - and ship via Priority Mail within 2-3 days from receipt of order. (949) 916-2052 - or send an email to: [email protected] |
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| How do I track my order? | |
| You will receive an email from USPS.com with your tracking information as soon as your order ships. | |
| My order never arrived. | |
| Please call us immediately! 949-916-2052 Also, check your email to see that you received a tracking number from USPS.com. You can click the tracking number in the email to find out the status. You can also click the "My Account / Order Status" link at the top right hand side of our site to track your order status. |
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| An item is missing from my shipment. | |
| Please call us immediately upon receipt of your order (949) 916-2052 or email to [email protected] Shortages need to be reported within 7 days of receipt of order. | |
| My product has a quality issue or is missing parts. | |
| Call us with any quality issues - (949) 916-2052 or email to: [email protected] | |
| When will my backorder arrive? | |
| We'll give you an approximately ship date on backorders via phone or email. Keep in mind lead time for Bali production can take up to 3 months, and sometimes longer depending on materials. | |
